Candle Safety, Care & FAQ
- Keep a burning candle within sight.
- Never burn a candle near anything flammable - keep away from curtains, books, etc.
- Always trim the wick to at least 1/8 (2mm) of an inch before lighting.
- Do not use a candle as a night light.
- Do not put candles near drafts, ceiling fans and any air currents.
- Burning candles should be kept at least 3 inches from each other.
- You should not burn candles more than 4 hours at a time.
- Ensure you don't burn the candle all the way down. For safety, discontinue use with no less than 1/2 inch of wax left in the vessel.
- Extinguish the candle if the wick is smoking, the flame gets too close to the container or flame gets too high. This can happen if the wick isn't trimmed properly.
Coconut wax has somewhat of a “memory” which means the first burn is the most important to the life of your candle. We suggest at least 2 hours with a max of 4 hours for your first burn. You should make sure the wax melts as close to the edge of the vessel as possible. This will help prevent tunneling aka "a hole around the center of the wick" from occurring.
Ensure you trim the wick before each burn to 1/8 inch (2mm). Easily trim the wick with our wick trimmer! Trimming the wick after each burn will limit the amount of soot that collects on the inside of the vessel as the candle burns down. While wooden wicks don’t mushroom, have little to no carbon build-up, no debris and minimal soot compared to cotton wicks; if you burn the candle longer than recommended or burn more often than others, the wick may not follow the wax as easily creating a longer than necessary wick thus soot can appear inside the vessel. Remove any debris and wick trimmings from the candle before burning.
We recommend a maximum of 3-4 hours per burn.
Recycle & Reuse:
Our signature vessels are made from recycled glass which means you’re already saving the planet! But seriously, please reuse the glass again. The glass can be used to hold trinkets, pens or even plant a succulent. You can easily remove left over wax with hot soapy water.
Natural Wooden Wicks:
Hey, it's natural! Sometimes wood doesn't perform as expected, if you experience any issues/questions contact us at firstname.lastname@example.org
Why are there bubbles in my candle?
Wet spots sometimes referred to as ‘bubbles’ can occur when the candle has had a change in temperature which causes the wax to contract or expand in the vessel resulting in a wet spot. Wet spots are completely normal and do not affect the quality and life of your candle.
How can I track my order?
Check out our shipping & returns page.
Additional questions can be sent to email@example.com and we will get to them as soon as possible.